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Business VoIP Providers

Integrations Integrations


Compare the Top Business VoIP Providers of 2020

Lô đề sốCompare the best Business VoIP providers currently available using the table below.

  • 1


    The effective, affordable, and easy-to-use cloud-based call center software, AVOXI Genius. Easily manage your business communications from an intuitive, web-based contact center. AVOXI Genius is the first platform to integrate your contact center solution with your voice service, with virtual phone numbers available for instant activation in 170+ countries. With plans starting at $19.99 per user, AVOXI Genius is one of the most affordable solutions worldwide! Get 2 months free--limited time only.

    Starting Price: $19.99/month/user
    View Provider
  • 2


    Lô đề số Intulse is a business VoIP provider offering hosted VoIP systems for small and large businesses and cloud-based phone systems with speed, flexibility, and more in the USA. Intulse was founded in 2015, helping organizations that were stuck using old communication systems that only did a little but cost a whole lot find a better solution to meet their needs. Intulse’s VoIP internet phone and connectivity solutions are designed to increase productivity through VoIP software dashboard apps, VoIP CRM integration (ex. Salesforce & HubSpot), softphones, time-based routing, virtual receptionists, customized greetings, unlimited extensions, and more. Customers who choose Intulse as their cloud VoIP provider get the power of a feature-rich system that can be customized to best-fit how they do business. Intulse’s communications specialists work closely to help select and implement features to ensure each business gets the most out of their system and services.

    Starting Price: $15.00/month/user
    View Provider
  • 3


    Lô đề số **NEW** Unlimited User Plans for your entire office as low as $9.99/mo––––– Level up your business phone system without leveling up the complexity. VirtualPBX's clean, fast, and intuitive interface was designed to save you time and money while bringing modern features to your fingertips. Set up your phone system in as little as 5 minutes and start taking advantage of all the enterprise-grade features VirtualPBX has to offer. Plus, only with VirtualPBX can you receive 24/7 access to telephony experts 365 days per year. Get trusted VoIP for any office, anywhere. Begin your 14-day free demo today!

    Starting Price: 9.99/month Partner badge
    View Provider
  • 4


    Give your business a professional boost with GoToConnect (formerly Jive). A cloud-based, feature-rich business phone system, GoToConnect helps thousands of organizations across all industries and sizes to streamline their communications and achieve greater success. GoToConnect Hosted VoIP offers a wide array of features designed to replace legacy landline phones, including unlimited voicemail boxes, auto attendants, and local and long-distance phone numbers.

    Starting Price: $19.95/month/user
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  • 5
    OnSIP Icon


    Junction Networks

    Lô đề số OnSIP delivers powerfully simple unified communications services to more than 100,000 customer accounts. We’re proud to provide the benefits of an on-demand phone system without the high cost, burden, and inflexibility of traditional phone systems. We also offer APIs for developers to rapidly and affordably build voice, video, and messaging applications themselves.

    Starting Price: $18.95
  • 6
    RingCentral Office Icon

    RingCentral Office


    RingCentral Office is a powerful cloud-based phone system that helps optimize your business communications. Providing enterprise-grade business communication tools for voice, fax, text, and video as well as bring your own device to work (BYOD) capability, RingCentral Office enables you to work where you want and how you want. Core features of RingCentral Office include auto-recording, conferencing, and unlimited long-distance and local calling. RingCentral Office's call management features can also be customized by configuring call forwarding, answering rules, message alerts, and missed-call notifications.

    Starting Price: $19.99/month/user
  • 7
    Ooma Office Icon

    Ooma Office


    Award-winning and low-cost business phone system for businesses of all sizes. Ooma Office offers reliable business phone service with advanced enterprise-grade phone features like a virtual receptionist, extension dialing, conferencing and music on hold. When your business grows, Ooma Office can expand with your needs. Ooma Office is built for small businesses. Whether you have 2, 20, or 200 employees, you can rely on Ooma for an effective office phone system. There are no contracts, and you can keep your number. From our virtual receptionist to extension dialing, the features go on and on. All of this and more only costs $19.95 per month per user. It’s no wonder we keep winning awards.

    Starting Price: $19.95 per month per user
  • 8
    Yeastar Cloud PBX Icon

    Yeastar Cloud PBX


    Yeastar Cloud PBX is a fully-featured future-ready phone system ideally suited for SMBs. With Linkus UC Softphone, you will gain easy access to enhanced call efficiency and remote working agility across any device at your choice. With 100% hosted deployment, there is no upfront hardware cost and the in-house management overheads are reduced to almost nothing. Together with easy to use and full compatibility features, any migration or upgrade to Yeastar’s hosted solution will be as easy as a breeze.

  • 9
    CloudTalk Icon



    Searching for a smart call centre software? Try CloudTalk.io, a new-generation cloud phone system for SMEs, startups, online stores or call centres (sales and customer service teams). 25+ integrations with favourite CRM, helpdesk or e-commerce tools as Shopify, SalesForce, Pipedrive, Intercom at hand along with a 5-star rated customer success team make it easy to seamlessly migrate or set up your new cloud call centre from scratch. We are rapidly growing every month and we have already successful cooperation with 1000+ companies across the world like DHL, Yves Rocher or Karcher. Try 14 day FREE trial from CloudTalk (no credit card details required).

    Starting Price: $15.00/month Partner badge
  • 10
    3CX Icon


    3CX LTD

    Lô đề số 3CX is a software-based, open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry 3CX can accommodate every need; from mobility and status to advanced contact center features and more, at a fraction of the cost. Ideal for companies working remotely, 3CX includes mobile apps, video conferencing and website live chat. Installation, management and maintenance of the PBX is so easy that you can effortlessly manage it yourself, whether on an appliance or server at your premise on Windows, Linux or in the cloud. Alternatively you can choose to have it hosted by 3CX for a completely hassle-free solution.

    Starting Price: $250 per year Partner badge
  • 11
    MightyCall Icon



    Lô đề số MightyCall is a cloud-based phone system designed for small business owners and their companies. With MightyCall, small businesses can create a professional first impression and deliver outstanding customer service. Top features include crystal-clear sound, toll free or local vanity number, auto attendant, call forwarding, voicemail and transcription, custom greetings and music on hold. No hardware required, MightyCall phone service can be accesses through mobile apps, deskphone & softphone, webphone or your existing phone.

    Starting Price: $19.99/month
  • 12
    VND PBX Icon



    Our cloud-based hosted PBX gives you phone numbers so you can grow your business. Connect your SIP device or your current phone to our cloud PBX. Build complex calling dial-plans and enjoy features via our PBX portal. No contract with us and SAVE 70% from your current service provider. Use our business grade Hosted cloud PBX or SIP trunk service, tell us your needs and we will recommend you. Our VoIP solutions are designed specifically for businesses who want hassle free, reliable and extendable solution with no time. You enhance the features of your existing product by using our powerful Telephony API’s. Both Hosted PBX and SIP Trunking support API calls. Our robust & powerful API’s are very easy to integrate. We monitor our support lines 24/7 so give us a call or talk to our support team via live chat on our web (http://vndpbx.com). New Zealand: 0 9 8896552 (Auckland) U.S.A: +1 929 4809552 (New York)

    Starting Price: $11 per month
  • 13
    T-Max Phone Systems Icon

    T-Max Phone Systems


    Lô đề số The Hosted Business Phone System PBX will make any company sound and function like a Fortune 500 company. Your company can have all your calls answered by an auto-attendant allowing for callers to choose departments, extensions, dial by name or many other options. If you are working on the go you can have them automatically transferred to your cell phone. T-Max is fully geo-redundant. In other words, our servers are being hosted in a top-notch data centers throughout the United States. We use multiple carriers ensuring maximum connectivity to the PSTN. T-Max uses high-quality desk phones from Polycom & Yealink, with many different models to pick from to fit your unique environment best. We offer reception consoles, agent phones, wireless phones, and conference room phones. Our Hosted Business Phone System is the best choice for the price on the market today. 1-888-245-3483 Departments Extensions Digital Receptionist Voice Prompts Voice Mail Fax Service and Much More

    Starting Price: $19.99 Mo/Ext
  • 14
    Insider Telecom Icon

    Insider Telecom

    Insider Telecom

    Lô đề số Get a business phone system without breaking the bank! We help small businesses in the United States get access to big business tools, while keeping prices within reach. In fact, with Insider Telecom, we provide the equipment as long as you need it. Enjoy features like caller ID, call forwarding, conference calling, intercom, auto attendant, and many more! No big upfront purchase for a complete business phone service. That's the Insider Telecom difference. Our support team knows that you probably don't speak "telephone." So they're trained to listen for and understand the root of your specific need - from training and configuration, all the way to fitting you with a different phone system. We want to be sure you're working with the right platform.

    Starting Price: $17.95 per user per month
  • 15
    WhatsApp Icon



    Lô đề số Simple. Secure. Reliable messaging. With WhatsApp, you'll get fast, simple, secure messaging and calling for free*, available on phones all over the world. WhatsApp Business is a free to download app that built with the small business owner in mind. Create a catalog to showcase your products and services. Connect with your customers easily by using tools to automate, sort and quickly respond to messages. WhatsApp can also help medium and large businesses provide customer support and deliver important notifications to customers. Learn more about WhatsApp Business API. Some of your most personal moments are shared on WhatsApp, which is why we built end-to-end encryption into the latest versions of our app. When end-to-end encrypted, your messages and calls are secured so only you and the person you're communicating with can read or listen to them, and nobody in between, not even WhatsApp.

  • 16
    Yodel.io Icon



    The phone system for customer service teams. Yodel joins your team as a receptionist that pre-qualifies inbound voice communications and allows call management without switching tools. Collaborate on calls and enjoy the crystal clear voice quality through our battle-tested infrastructure. Get your phone system up and running in minutes. No complicated adoption from your previous business phone. Yodel integrates with over 1000 software tools so you can connect the phone with your existing workflows. Stay close to your customers no matter where they are by using Yodel’s access to phone numbers in over 100 countries. Yodel works with trusted local carriers to guarantee the best possible call quality. We deliver a reliant service uptime and a secure call infrastructure. Modern customer service teams need to deliver high quality support and ensure high customer satisfaction. Yodel removes everything that’s painful about phone systems and deliver what matters: the voice communication.

    Starting Price: $25.00 per user per month
  • 17
    CallHippo Icon



    CallHippo is a modern Contact Center Tool that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.

    Starting Price: $18.00/month/user
  • 18
    Genesys Cloud Icon

    Genesys Cloud


    Lô đề số Genesys Cloud is the platform for rapid innovation — for organizations of any size, and any industry. It’s an API-first solution, with more than 10 years of testing, refinement, and proven scalability and security. Get access to new functionality. Including the latest innovations in AI-powered customer and employee journeys. Empower your business with the best and broadest customer and employee experience capabilities. Choose a single provider and technology platform with a multitenant, microservices-based architecture you can trust. It provides the scale, flexibility, security and agility you need. Power more connected, meaningful customer conversations through Genesys Cloud.

    Starting Price: $75 per user per month
  • 19
    Versature Icon



    Lô đề số Versature is an industry leader in Unified Communications as a Service (uCaaS), delivering SaaS-based business VoIP communications and call analytics solutions to Canadian businesses. With an exclusive focus on VoIP and SIP trunking for business, Versature delivers the highest-quality Polycom phone systems, a sophisticated set of features, integrations with CRM platforms, in-depth call analytics solutions & HD Video Conferencing. Trusted by clients and partners, Versature prides itself in its commitment to customer success, offering 24/7 Canadian-based tech support & ongoing learning so that every client can get the most out of their phone solution. Trusted by Managed IT service providers across Canada, MSPs partner with Versature to provide their end-user customers with a reliable VoIP solution & management platform that can take their communications to the next level. The Versature Partner Program is open to all MSPs, ITSPs, VARs, & SIs servicing Canadian businesses for 2+ years.

    Starting Price: $29.99/month/user
  • 20
    PhoneWagon Icon



    PhoneWagon is the #1 Top-Rated Call Tracking Software. Beautiful, simple, and easy to use. 14-day trial (no credit card). Create a campaign in under 30 seconds with local or toll-free phone numbers. PhoneWagon helps businesses grow by understanding which marketing campaigns deliver the highest return on investment and delivering world-class customer service through our voice and text messaging communications tools. PhoneWagon is a beautiful, easy-to-use call tracking software that helps digital marketing agencies and their clients understand which marketing campaigns are effective. 93% of businesses rely on phone calls to convert leads into paying customers. Marketing agencies are able to prove to their clients that they are driving them valuable inbound phone calls that convert into paying customers. Our white-labeled dashboard enables marketing agencies to keep a consistent brand as they give their clients a beautiful interface to see all their phone calls and texts.

    Starting Price: $10.00/month
  • 21
    Google Voice Icon

    Google Voice


    Lô đề số Stay connected, organized, and on task with an easy-to-use phone solution that fits organizations of any size. Voice makes work calls less work. Make and receive phone calls using a work number on any device, anywhere. Start communicating more effectively. Voice can be customized to fit your day-to-day workflow. Number assignment, porting, and billing are neatly consolidated in the familiar G Suite Admin console. Google's powerful AI filters spam calls, transcribes voicemail automatically, and lets you configure your PBX. Integrations with Hangouts Meet and Calendar keep the focus on what's important. Voice can be deployed instantly — and globally — from anywhere, with less administrative work. Focus on what's important while staying connected on deskphones, smartphones, and the web.

  • 22
    Voyced Icon



    Hosted VoIP solution with a European focus but with presence in over a 165+ countries. As all our solutions are based on Premium Plus we give you the highest possible quality for the lowest price. All carry all types of numbers, from Geographic to National, TollFree and UIFN, Mobile VoIP, Elastic Pool solutions and much more. We also have our own SoftPhone and will soon be launching other Roaming products too.

    Starting Price: $0.25 per user per month
  • 23
    LINE Icon



    Lô đề số Free Messaging Whenever, Wherever. Send free one-on-one and group texts to your friends anytime, anywhere! LINE is available for a variety of smartphone devices (iPhone, Android, Windows Phone, BlackBerry, and Nokia) and even your PC. Free Voice & Video Calls. Call friends and family as often as you want, for as long as you want. Free international voice and video calls make it easy to stay connected. Currently available for iPhone, iPad, Android, Windows Phone, PC (Windows and Mac), and LINE Lite on Android. Share exactly how you’re feeling by choosing from over 10,000 stickers and emoticons! Visit the Sticker Shop to discover original stickers of your favorite characters and celebrities.

  • 24
    CloudConnect Icon


    Lô đề sốCloudConnect Communications

    Lô đề số Cloud Connect is poised to be a DOT Licensed Virtual Network Operator offering India’s most comprehensive, and secure mobile-first Business Communication Systems which include cloud PBX system, Business IP phone service, and Unified Communications and Collaboration for small businesses.

  • 25
    Dixa Icon



    Lô đề số Dixa is a real Time Customer Service platform that is designed to reinvent the traditional call center solution, through their agile and intuitive features. With the ability to incorporate 3rd-party apps and social media engagement, Dixa provides alerts for escalations, automated routing, a robust customer database, and a live chat in-app option that gives insight with the use of its' surveys & feedback interface.

    Starting Price: $12.00/year/user
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Types of VoIP

Lô đề sốThere are many different types of VoIP available to businesses. From Hosted VoIP to Cloud Communications to Wholesale VoIP, there is definitely a solution that will meet your needs. One of the best things about a VoIP phone solution is that it is scalable and flexible, and can easily grow alongside your business. Plus, VoIP comes with different types of plans depending on your calling needs and usage.


Lô đề sốWith a VoIP phone system, you are more mobile than ever. A business VoIP solution offers flexible options to include users who work in remote offices or are constantly on the go. A majority of business VoIP providers offer free mobile apps for both iOS and Android to keep users connected to their contacts, features, and more within their VoIP phone system. Plus, VoIP presents users with features that help them no matter where they are. Things like call forwarding, find me/follow me, virtual extensions, and more are all catered towards keeping employees connected to their business and nested within the same phone system.

Unlimited and affordable calling

Lô đề sốBusiness VoIP not only gives you the option to choose what type of VoIP is right for you, but also which plan is right for you. Some providers have specific plans for a specific limit of users, while others have a “one size fits all” plan. So before shopping for business VoIP, you should ask yourself: “What are my calling habits and where do I call to?” If you use your phone system sporadically, then a Pay As You Go or Metered Plan might be best, where you are charged per­ minute on the calls you make. If you’re constantly on the phone, then an Unlimited Plan is your best bet. Furthermore, some providers also offer international calling plans if you make calls overseas.

Do I want a contract or no contract?

Lô đề số There are benefits to both. Choosing a long ­term contract with your business VoIP provider can help you secure a cheaper rate per month, and can sometimes provide you with free equipment. A month­-to-­month contract is more flexible and does not lock you into a specific service provider.

Do I need an unlimited plan or a pay as you go plan?

Lô đề sốYour choice of plan depends on your business and your calling habits. If you use your phone infrequently, a Metered or Pay As You Go option may be a good option and may end up costing you little in the long run. If you are a regular caller, Unlimited plans are a great option, and are still very affordable.

What features are important to my business?

One of the biggest perks of choosing a business VoIP plan is that a number of call management and collaboration features are included. Ensure that the provider you choose has all the features that are important to your business. Features like call hold, call forwarding, conference calling, and more should all be on your list to make for a productive and efficient business phone system.

Understanding VoIP

Voice over Internet Protocol (VoIP) is a protocol that you can use to make calls using your internet connection as a phone line. Since you're already paying for internet access, the only added cost is purchasing the VoIP service, thereby reducing your cost of phone services.

Mobile apps are also available from the top VoIP providers, allowing you to use your mobile phone to make and receive calls from anywhere.

Especially useful for business, some of the more important aspects of using a VoIP system include video calling, screen and file sharing, web conferencing and chat. Additional high-end features include solutions also offer digital assistants, call queues and integrated email.

More prominent VoIP providers include Avaya, Skype, 8x8 and Viber. Our team of B2B experts provide comprehensive reviews of these platforms, including RingCentral, one of the highest scoring solutions in the VoIP category.

Choose the Best VoIP Provider for Your Needs

VoIP cuts the traditional landline wires often used in a business telephone system and anticipated to diverge and effectively displace traditional landlines in modern businesses for the foreseeable future. Realistically, the increasing volume of worldwide VoIP service providers demonstrates that fast and reliable online phone service will permanently institute Voice over Internet Protocol as our standard communication outlet more quickly than we can imagine.

Why cut the cord on traditional landlines for VoIP? It's elementary – Today's VoIP systems for nearly any businesses and SMBs are multi-faceted, customizable, omnipresent, and cost so much less than the convoluted landline systems! Although the benefits of software-based VoIP systems vary from one platform to the next, what remains a common thread is that they all rely on IP networks to transmit voice calls. This translates to a much more efficient customer connection throughout your entire business system.

VoIP: First Things First

You may dream of having a more state-of-the-art business; however, you should consider whether a VoIP solution would be beneficial to your needs. Two benchmarks must be met first before opting for a VoIP system: One – will a VoIP system minimize the call traffic you receive each day? Second – do you have the necessary internet systems prepared to install and initiate an advanced VoIP platform to handle those calls?

The basis of any VoIP platform requires a stable broadband internet connection and solid bandwidth, followed by the flawless performance of all of your switches and routers. VoIP translates voice calls to data, so your internet system will be data-heavy. This requires a system that can compile traffic according to priority and help you select the correct system provider, specifically one that offers caps on bandwidth so you don't have to set them yourself.

Not only does your internet system need to be adequate, you also require the correct hardware (telephones, fax machines, routers, adapters, etc.) that can recognize and protect against probable security threats. Defense against your security include anticipating traffic volume, installing DDoS and password control to prevent hacks to your network.

Installing and Launching VoIP

Often the VoIP service is hosted elsewhere, eliminating any difficulties you may have with its installation. You can also bypass the need of redirecting or forwarding calls without added hardware installation.

A more complicated option is investing in a VoIP compatible PBX system that uses a PSTN gateway that converts data to voice calls. While this type of a system may be less expensive, it also requires a much more arduous installation process and may not be worth the investment in the long run.

Lô đề sốThe basis of VoIP technology itself is three-fold, all working toward the primary function of any VoIP system - the ability to make virtually free phone calls.

One installation option is to use IP phones. They look like conventional telephones; however they use an RJ-45 Ethernet connection rather than the standard RJ-11 connection. Via the Ethernet, all calls are transmitted to your network router so you can implement them online via Wi-Fi.

Lô đề sốSecondly, and also requiring a solid and quick internet connection, is to install an analog adapter. With this installation, the analog adapter converts all analog phone calls to digital data. Although this seems like a convoluted approach, it is one of the easiest ways to install and launch your VoIP system quickly.

The third installation option also manages long-distance calls. In this instance, you must establish a connection between multiple devices through a DSL modem. Since you will also have monthly payments to your ISP for the modem and services, this once again spotlights the lower cost features of VoIP.

Testing VoIP Providers Through Free Trials

Lô đề sốThe try-before-you-buy concept is critical before making the final decision on your new system. It's important that you thoroughly understand what each service option is, what it does and how it can positively affect your business's productivity.

Targeted Businesses for VoIP Providers

  • Small and mid-sized businesses and organizations can lower costs with VoIP systems.
  • Larger operations can take advantage of the higher-end services with business-level VoIP services.

6 Featured Top-Rated VoIP Platforms

  1. MightyCall: an advanced virtual phone system that centralizes all of your customer calls, emails and social media activities, into one queue for easier tracking.
  2. Nextiva: an all-in-one cloud-based system for voice calls, business conferences, online meetings, and more. They also offer a free online demo.
  3. 8×8: another cloud-based VoIP service for small to large enterprises with advanced features that include web conferencing, internet faxing and Smartphone integration.
  4. Skype: a web-based communication tool, Skype is more than text software. It also offers video chat and international calling services.
  5. Mitel: Mitel Communications offers a suite of cloud-based services to integrate any size business including phone and video conference calls, web sharing capabilities, and mobile communications.
  6. Google Hangouts: a communications platform developed by Google that offers a variety of communications services including text, phone calls and video chats.

4 Typical Categories of VoIP Providers

  1. Integrated platforms – For the beginner just learning about VoIP systems, integrated systems utilize traditional phone equipment and legacy systems integrated with VoIP service. Users are familiar with their current phone systems while the system works in the background to enhance the legacy system.
  2. SIP Trunks – Session Initiation Protocol is an ideal solution for companies still using PBX systems yet want all of the benefits of VoIP including mobile phone capabilities. (Related: Best SIP Trunk Providers
  3. Managed IP PBX – Comparable to SIP Trunks, but the provider manages the details and maintains the technology. The equipment is provided from the IP vendor and charges for its services.
  4. Hosted IP PBX – a cloud-based system similar to managed IP, however the business does not receive hardware from the service provider.

7 Key Features of VoIP Providers

  1. Find Me/Follow Me – an advanced call routing, call-forwarding feature for mobile teams. Users provide a list of phone numbers where they can be reached prior to the call being forwarded to voicemail.
  2. Voicemail to email Transcription – this feature will transcribe your voicemail messages into text and send them to your email inbox.
  3. On Hold Music – Callers placed on hold will hear music while they're on hold.
  4. Call Screening – Using a Caller ID feature, you can see the phone number of the caller, allowing you to decide how to handle the call.
  5. Auto Attendant – Callers are greeted with an automated voice menu system allowing callers to select the proper menu option for their needs.
  6. Conferencing – This feature allows you to seamlessly coordinate a conference including a floor monitor, inviting participants, muting callers and even "hand raises" for participants who want to ask questions or comment.
  7. Do Not Disturb – Use this option to put a temporary block on incoming calls while you are busy.

VoIP Service Benefits

In comparing various VoIP service platforms, we found the following two benefits:

  1. VoIP is relatively inexpensive, thereby keeping you within your budget.
  2. VoIP keeps your up-front costs low, regardless of the size of your company, especially those who already maintain a strong broadband internet connection for their current calls and instant messaging. With the exception of SIP, most times there is no need for high-end hardware to support a VoIP system. Most providers also offer package subscriptions without contracts, so you only pay for the services or data that you use. If you operate a global unconsolidated business, you can save on the free international calling benefit, which further enhances the attractiveness of the low-cost startup.

VoIP Redirected Mobile Calls via VoIP

This is another benefit for the discerning businessperson who is always on the go. You can use your cell phone to call and receive calls right from the home office just by installing an app.

VoIP - Powerful and Multi-Faceted

Unheard of with traditional landline phone services, VoIP provides multi-faceted, powerful and timesaving services including, but not limited to instant notifications, voice mail, voice recording and transcription.

Are There Risks with VoIP?

Depending on the quality of your internet connection, you may experience disruptions in your phone service or poor quality calls. While these risks are not seen in traditional landline systems, if your internet provider is stable and your connectivity is solid, the cost and timesaving features far outweigh the risks. You can use a VoIP monitoring software solution in order to continuously monitor and troubleshoot your VoIP QoS and call quality.

Lô đề sốTo offset any disruptions, if your employees' internet connections are reliable, you can offer them the option of working from home if your office experiences a loss of connection so you don't miss many calls if any.

Special Calls May Require Extra Fees

Lô đề sốSome unique calls require additional payment, for example, emergency calls or international calls to countries with higher rates. You should inquire about free-minutes packages if you know you'll be calling overseas often.

Traffic Going Through the Internet May Not Be the Most Secure

If you regularly route unencrypted confidential or critical business information toward the internet, you risk hackers getting that information. Having a virtual private network (VPN) offers relative protection but it isn't 100% foolproof and shouldn't be completely relied upon.

Furthermore, unless you configure your wireless security during installation, your network may be exposed to a number of vulnerabilities in the VoIP system.

Overview of VoIP Provider Pricing

Lô đề sốThere are myriad VoIP providers today, and they may continue to increase in the near future. Taking this into consideration, there is obviously a wide range of pricing structures that vary from one provider to the next.

Lô đề sốThere are also varying degrees of features, all with their own costs including specific hardware necessary to run the service and additional costs for hosting, installation and maintenance. Some providers detail the total costs before you purchase and install the system. Others offer contract-specific costs based on your needs and the detailed costs involved, including any special add-on services.

Lô đề sốOverall, you can find a VoIP provider from as little as $19.99 in case of popular solutions like MightyCall up to $5000 for enterprise tools; however we advise you to check and compare providers and use their trial or demo programs first before making a final decision.