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Call Center Software

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Compare the Top Call Center Software of 2020

Compare the best Call Center software currently available using the table below.

  • 1

    AVOXI

    The effective, affordable, and easy-to-use cloud-based call center software, AVOXI Genius. Easily manage your business communications from an intuitive, web-based contact center. AVOXI Genius is the first platform to integrate your contact center solution with your voice service, with virtual phone numbers available for instant activation in 170+ countries. With plans starting at $19.99 per user, AVOXI Genius is one of the most affordable solutions worldwide! Get 2 months free--limited time only.

    Starting Price: $19.99/month/user
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  • 2

    CallShaper

    Lô đề số CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, telemarketing, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst maintaining compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.

    Starting Price: $75 per month
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  • 3

    Five9

    Lô đề số Five9 has over a decade of dedicated focus – 100% on cloud contact center software. Positioned highest in ability to execute in the Leaders quadrant of the Gartner Contact Center as a Service Magic Quadrant, Five9 has become the solution of choice for enterprise contact centers that need a solution that is reliable, secure, and scalable.

    Starting Price: $100.00 per user per month
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  • 4

    CloudTalk

    Searching for a smart call centre software? Try CloudTalk.io, a new-generation cloud phone system for SMEs, startups, online stores or call centres (sales and customer service teams). 25+ integrations with favourite CRM, helpdesk or e-commerce tools as Shopify, SalesForce, Pipedrive, Intercom at hand along with a 5-star rated customer success team make it easy to seamlessly migrate or set up your new cloud call centre from scratch. We are rapidly growing every month and we have already successful cooperation with 1000+ companies across the world like DHL, Yves Rocher or Karcher. Try 14 day FREE trial from CloudTalk (no credit card details required).

    Starting Price: $15.00/month Partner badge
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  • 5

    Balto

    Sales software that helps you close more on every call. Sell more, optimize your sales team, and grow your business with Balto. The first live call guidance software. 1. Live Call Guidance Balto is the first real-time call guidance software. Powered by AI, Balto analyzes speech on both sides of the call and immediately delivers critical information to reps using Balto. 2. Dashboard Suite Balto, tracks 100% of your calls. Tracking conversations means there’s always clear data on which reps say what they are supposed to, what questions or value propositions convert best, and how you can optimize. Included with Balto is an easy to use data studio that allows for deeper insights into call strategy. 3. Always Optimizing Reps making calls get automatic real-time call guidance, so they always know the best thing to say and can close more deals.

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  • 6

    3CX LTD

    3CX is a software-based, open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry 3CX can accommodate every need; from mobility and status to advanced contact center features and more, at a fraction of the cost. Ideal for companies working remotely, 3CX includes mobile apps, video conferencing and website live chat. Installation, management and maintenance of the PBX is so easy that you can effortlessly manage it yourself, whether on an appliance or server at your premise on Windows, Linux or in the cloud. Alternatively you can choose to have it hosted by 3CX for a completely hassle-free solution.

    Starting Price: $250 per year Partner badge
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  • 7
    Everest 7 Icon

    Everest 7

    Lynk Software

    Everest by Lynk Software, Inc. is a leading cloud-based customer service, complaint management, and quality assurance software solution that supports mid-size and large organizations across a variety of industries. Highly customizable and easy to use, Everest helps organizations improve their service quality and increase customer loyalty by ensuring that every concern or issue is managed and handled in an efficient and timely manner. Everest users receive queries and customer complaints through various channels that include phone, email, mobile app, remote call centers, and the company’s website.

  • 8
    Convoso Predictive Dialer Icon

    Convoso Predictive Dialer

    Convoso

    Convoso is the leading innovator of cloud-based omnichannel contact center software. Our call center customers report dramatic increases in contact rates of 30% and more, giving them higher conversions and significantly improved ROI. The Convoso system works best with 10 or more seats, and scales efficiently to over 1000 seats to meet enterprise level requirements. See for yourself with a live demo how Convoso can help to boost the productivity of your call center.

    Starting Price: 90
  • 9
    User.com Icon

    User.com

    User.com

    User.com is a full-stack marketing automation software for all your messaging and relationships with customers. User.com is a single platform with many features providing you with easy-to-use, robust tools for marketing, sales, and support teams. Use the various features to send consistent communication to your customers across a variety of channels, from email marketing, live chat, web and mobile push, SMS messaging, call centers, and more, turning every visitor into happy customers. See every piece of data and measure everything with all activities organized in a single place, that can be customized to show only essential metrics as you determine, to make actionable decisions easy. Ready to check it out? Sign up for a free 14 day trial now at User.com →

    Starting Price: $49.00/month
  • 10
    LiveAgent Icon

    LiveAgent

    Lô đề sốQualityUnit

    Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 175+ helpful features such as advanced automation features, rules, tags, and 40+ integrations. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.

    Starting Price: $15.00/month/user
  • 11
    VirtualPBX Icon

    VirtualPBX

    VirtualPBX

    Lô đề số **NEW** Unlimited User Plans for your entire office as low as $9.99/mo––––– Level up your business phone system without leveling up the complexity. VirtualPBX's clean, fast, and intuitive interface was designed to save you time and money while bringing modern features to your fingertips. Set up your phone system in as little as 5 minutes and start taking advantage of all the enterprise-grade features VirtualPBX has to offer. Plus, only with VirtualPBX can you receive 24/7 access to telephony experts 365 days per year. Get trusted VoIP for any office, anywhere. Begin your 14-day free demo today!

    Starting Price: 9.99/month Partner badge
  • 12
    GoToConnect Icon

    GoToConnect

    LogMeIn

    Give your business a professional boost with GoToConnect (formerly Jive). A cloud-based, feature-rich business phone system, GoToConnect helps thousands of organizations across all industries and sizes to streamline their communications and achieve greater success. GoToConnect Hosted VoIP offers a wide array of features designed to replace legacy landline phones, including unlimited voicemail boxes, auto attendants, and local and long-distance phone numbers.

    Starting Price: $19.95/month/user
  • 13
    ClickPoint Icon

    ClickPoint

    ClickPoint Software

    Lô đề số ClickPoint helps salespeople by automating the complex sales follow up process. ClickPoint takes the guesswork out of who to call, when to call, email, or send text messages. With guided selling and automated lead prioritization, your salespeople will more efficiently work their leads, with less complexity, helping them to win more deals. ClickPoint includes efficiency tools like; local presence dialing to reach and identify 60% more sales opportunities, with automated text SMS, and email nurture to reach customers at the right time in their buying journey. ClickPointwill also help your marketing team by capturing and intelligently routing and prioritizing all web leads and phone calls. With ClickPoint, your team can handle thousands of leads with ease, ensuring you get maximum ROI from every prospect by enforcing customer outreach and sales followup.

    Starting Price: $55.00/month/user
  • 14
    MightyCall Icon

    MightyCall

    MightyCall

    MightyCall is a cloud-based phone system designed for small business owners and their companies. With MightyCall, small businesses can create a professional first impression and deliver outstanding customer service. Top features include crystal-clear sound, toll free or local vanity number, auto attendant, call forwarding, voicemail and transcription, custom greetings and music on hold. No hardware required, MightyCall phone service can be accesses through mobile apps, deskphone & softphone, webphone or your existing phone.

    Starting Price: $19.99/month
  • 15
    T-Max Predictive Dialer Icon

    T-Max Predictive Dialer

    Lô đề sốT-Max Dialer & Communications

    Unlimited Calling - FREE TRIALS T-Max Predictive Dialer, an inbound and outbound CRM dialing system, is ideal for debt collections, marketing, and sales teams. With T-Max Predictive Dialer, users can reach as many live contacts as possible at one time by dialing up to five numbers at once. T-Max Predictive Dialer's automated system enables users to reduce the time to take on busy signals, wrong numbers, or no answers and instead aim to connect all receivers to a live agent at first contact. Managers can use monitoring to listen to agent calls, barge in or take over calls for QA or to help close the call. If you need a hosted auto dialer VOIP phone system with power dialer, preview dialer, sip phone, webphone, voicemail drops, local caller ID, call center, text to speech, and telemarketing capabilities We also have Voice Broadcasting Auto Dialer Trials. Compatible with ANY CRM including Salesforce Zoho, & Monday Call us at (620) 607-0249 or go to http://tmaxdialer.com/go

    Starting Price: $100.00 per month
  • 16
    VSLogger Call Recorder Icon

    VSLogger Call Recorder

    Versadial Solutions

    Versadial’s VSLogger recorder combines call recording, quality control, live team performance dashboards, and in-depth reporting to provide you a powerful incident recreation and workforce optimization tool. RELIABLE: Runs for years unattended INNOVATIVE: 2-3 major upgrades per year and custom development INTUITIVE: Quick training time & low total cost of ownership SCALABLE: Record 2 to 9999 lines COMPATIBLE: Tested on a variety of established PBX manufacturers

    Starting Price: $96/Channel/Year | Or starting at $960 for permanent license
  • 17
    Insider Telecom Icon

    Insider Telecom

    Insider Telecom

    Get a business phone system without breaking the bank! We help small businesses in the United States get access to big business tools, while keeping prices within reach. In fact, with Insider Telecom, we provide the equipment as long as you need it. Enjoy features like caller ID, call forwarding, conference calling, intercom, auto attendant, and many more! No big upfront purchase for a complete business phone service. That's the Insider Telecom difference. Our support team knows that you probably don't speak "telephone." So they're trained to listen for and understand the root of your specific need - from training and configuration, all the way to fitting you with a different phone system. We want to be sure you're working with the right platform.

    Starting Price: $17.95 per user per month
  • 18
    T-Max Phone Systems Icon

    T-Max Phone Systems

    T-Max

    The Hosted Business Phone System PBX will make any company sound and function like a Fortune 500 company. Your company can have all your calls answered by an auto-attendant allowing for callers to choose departments, extensions, dial by name or many other options. If you are working on the go you can have them automatically transferred to your cell phone. T-Max is fully geo-redundant. In other words, our servers are being hosted in a top-notch data centers throughout the United States. We use multiple carriers ensuring maximum connectivity to the PSTN. T-Max uses high-quality desk phones from Polycom & Yealink, with many different models to pick from to fit your unique environment best. We offer reception consoles, agent phones, wireless phones, and conference room phones. Our Hosted Business Phone System is the best choice for the price on the market today. 1-888-245-3483 Departments Extensions Digital Receptionist Voice Prompts Voice Mail Fax Service and Much More

    Starting Price: $19.99 Mo/Ext
  • 19
    Volie Icon

    Volie

    Volie

    Lô đề số Helping You Power Your Contact Center in One Single Application. All your contact data, reporting, and marketing automation on one comprehensive communications platform. Volie has emerged as a leader in cloud-based contact center software. We allow you to manage campaigns, customer data and communication types all under one powerful platform. No more having to subscribe to multiple vendors in order to achieve this. We offer a seamless and consistent customer experience, so you can focus on growing your business. Our goal is simple. To develop software that is customer focused and allows them the opportunity to improve upon all aspects of their business. We will consider Volie a success if you not only love the product but are able to use it to enhance your business.

    Starting Price: $2,795 per month
  • 20
    MegaDialer Icon

    MegaDialer

    Megacall

    MegaDialer is a cloud-based call center software designed to help businesses with preview or predictive dialing. With its interactive interface, users can view information about campaigns, track agents and perform real-time analytics. MegaDialer offers features such as instant call reports, on-demand recording, call supervising, call layout after completion, caller ID, call monitoring, automatic re-calls, automated emailing, incoming call management, real-time activity panels, call list for agents and different levels of administration. MegaDialer can be also integrated with SMS and CRM systems, helping employees manage leads. Pricing is based on usage and technical support is provided via email and phone.

    Starting Price: Pay as you go
  • 21
    LogMeIn Rescue Icon

    LogMeIn Rescue

    LogMeIn

    Rescue by LogMeIn is an affordable and reliable remote support software. Rescue offers a wealth of features that enables businesses to provide a seamless support experience for their end users and improve the productivity of their support team. Its top features include remote control, remote diagnostics, multi-platform support, device configuration, video support, and integrations and APIs.

    Starting Price: $149.00/month
  • 22
    DCDial Icon

    DCDial

    DCDial

    Our cloud-based contact center solution helps companies reach millions of customers via interactive text and voice. Our highly customizable solution boasts an intuitive and user-friendly interface that allows our clients to design and deploy sophisticated communication strategies quickly and with relative ease. We help our clients boost productivity, enhance efficiency, and increase profitability by automating business processes: sales and marketing, scheduling, announcements, payment processing, and more.

    Starting Price: $99 per month
  • 23
    Zoho Desk Icon

    Zoho Desk

    Zoho Desk

    Lô đề số Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.

    Starting Price: $12.00 per user per month
  • 24
    CallHippo Icon

    CallHippo

    CallHippo

    Lô đề số CallHippo is a modern Contact Center Tool that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.

    Starting Price: $18.00/month/user
  • 25
    Fuze Icon

    Fuze

    Fuze

    #1 Global Cloud Communication Platform & Collaboration Software for Enterprises. Simplify the complexity of managing your on-premises communications systems with Fuze. Superior voice quality and uptime through unmetered calling to over 110 countries with over 50 carriers, providing an ideal option for enterprises with a wide-range global footprint. With more than 10 years of experience working with customers around the globe, we can provide a roadmap to ensure you get full value out of your Fuze deployment. The all-in-one application that works seamlessly across all locations and devices, giving a comprehensive view of usage, engagement, and productivity across the organization. Modernize your communications with the #1 global cloud platform for unified voice, HD video calling and conferencing, integrated chatting, content sharing, and contact center.

    Starting Price: $20 per user per month
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Furthermore, some solutions are solely an inbound call center system, while others are outbound call center systems. There are even blended solutions for businesses that need both!

Lô đề sốhelpful feature routes an incoming call to the most appropriate agent based on the caller’s IVR selections, the phone number the caller dialed and the caller’s interaction history with the company as well as the agent’s skill set. Doing so helps to minimize call wait times and send the caller to the most fitting agent, therefore keeping your customers happy.

Real­time updates

Lô đề sốWith real­time notifications, all of the statistics of the current callers are pushed to your agents, showing things like wait time, number of agents available, etc. But furthermore, you can make changes to your system in real­time and see them instantaneously. This means that administrators can go in and alter routing or queueing rules on the fly based on the current need.