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Customer Experience Software

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Compare the Top Customer Experience Software of 2020

Lô đề sốCompare the best Customer Experience software currently available using the table below.

  • 1

    Kovai

    Lô đề số Document360 is a knowledge base documentation tool specially designed for all SaaS products. It is a Saas platform that helps you to build a great self-service knowledge base for your customers and internal users (public or private knowledge bases). It comes with robust features like uncompromised authoring experience, rich theme, built-in analytics, and enterprise-grade restore, back-up and versioning functionalities. Benefits of Using Document360: - Smart instant search: Google-like search for quick help and dynamically look for the most relevant help articles. - Built-in analytics: This feature filters data and provides the report to derive actionable data and insights. - Integrations: Document360 works seamlessly with third-party applications such as Disqus, Intercom, Zendesk, Slack, Olark, Microsoft Teams, Google Analytics, and more. Our prominent customers include Microsoft, Monday.com, Harvard University, Warner Bros, Stackify and more.

    Starting Price: $49.00/month
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  • 2

    elevio

    Elevio is a knowledge platform that helps companies capture, deliver, measure and evolve their product knowledge. We help growing teams reduce their support loads and enterprise teams better manage their knowledge requirements. Deliver contextual answers to customers or give your support agents the right info as they need it. Reduce support loads, increase customer success and create custom knowledge experiences for your product. Is your team utilising Knowledge Centred Service (KCS)? With Hub, your whole team can collaborate to make sure your docs are up to date, accurate, and as detailed as they need to be. Based on user feedback and data analysis, it's the backbone of continuous user education.

    Starting Price: $99.00
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  • 3

    TeamSupport LLC

    TeamSupport is the leading B2B-focused customer support solution that helps you build satisfaction and loyalty. A scalable, all-in-one support solution designed for B2B companies to make collaboration easy. Empower your support team to create better customer experiences that are focused on improving and maintaining customer relationships. We are used by B2B companies in software, healthcare, & transportation. Be a more efficient team that streamlines communication and ticket management Born in the cloud with mobile functionality, TeamSupport helps users get a detailed understanding of their business customer relationships, as well as visibility into how individual employees are performing. Easily determine how happy each customer is, and identify at-risk customers with AI-enabled customer distress index. Fully customizable automations help you perform repetitive tasks quickly and easily, communicate with various teams instantly, or even send out alerts for escalations, all to help

    Starting Price: $50.00/month/user
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  • 4

    QLess

    Lô đề số QLess specializes in queue management and appointment scheduling software. Through queue management software, customers are empowered to wait wherever they want: at home, work, or even Starbucks – instead of a crowded lobby. To begin, customers join a virtual queue online. They are given a wait time forecast and timely notifications alert customers as they move to the front of the queue. With appointment scheduling software, customers book an appointment for a future day and time. Meanwhile, you are able to accept walk-ins as schedule openings occur. As the time of the customer’s appointment approaches, QLess automatically places the customer in the virtual queue of your software. Interactive appointment scheduling software offers bi-directional communication, connecting your staff with customers. If a customer is running late, they can request more time. Likewise, your staff can notify the customer if your office is behind schedule.

    Starting Price: 500.00/month
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  • 5

    Feedbackly

    Lô đề số Feedbackly helps you gather customer or employee feedback, analyze it, and make updates that have an impact that you can measure. With the 360 Degree Feedback, you can improve your employee experience and motivate your team to make changes that will delight your customers. And our Customer Experience Suite helps you understand your customers and make the CX improvements that you can measure. With Feedbackly, you can create customizable surveys and publish them simultaneously on any sales/ communication channel (e.g. brick-and-mortar store, eCommerce site, email, SMS). Then analyze the responses in our industry-leading dashboard and in customer journey specialized analytics tool. Leverage the concept of omnichannel customer journey mapping to track satisfaction levels with precision from awareness to loyalty - know where and why your customers churn. Then use this insight to make sound business decisions and turn your feedback into growth.

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  • 6

    Usersnap

    Usersnap provides a user feedback platform to help businesses understand, process, analyze, and monitor feedback, improving their companies and themselves by tracking growth and progress along the way. The extensive feedback use cases enable your business to get feedback along the user journey including: QA, CSAT, NPS, feature requests, bug tracking, visual design feedback and more. More than 20,000 companies have collected over 3 million customer feedback items with Usersnap, including Microsoft, Facebook, Canva, Lyft, and many more.

    Starting Price: $19.00/month
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  • 7

    Kangaroo Rewards

    Maximize customer relationships and not just transactions, with Kangaroo Rewards loyalty marketing program. A completely white-label solution, enabling businesses to engage customers via personalized offers and rewards, automated marketing, digital gift cards, custom omnichannel experience and branded app. Kangaroo Rewards offers in-depth reporting to monitor and adjust your program based on your customer behavior and trends. Providing you with the power to increase sales and customer engagement. To ensure program success, a loyalty specialist is assigned to each account to train and assist in the set-up of your loyalty rewards program. At Kangaroo, customer loyalty is more than just a program, it’s our business model. Our loyalty platform integrates perfectly with Lightspeed POS systems (Lightspeed Retail, Lightspeed iPad app, and Lightspeed Ecom), Shopify, Magento and Woo Commerce. Kangaroo is available worldwide in English, French, Spanish & Portuguese.

    Starting Price: $79/month Partner badge
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  • 8
    Podium Icon

    Podium

    Podium

    Centralize all business reviews from across different platforms with Podium, an online review solution. Podium allows users to see their reviews and gain more customer feedback for quick and better-informed decisions. Podium can be accessed through its free iOS and Android app for sending review invitations, check analytics, and manage existing reviews.

  • 9
    vtenext Icon

    vtenext

    vtenext

    vtenext – the CRM for Digital Innovation Transform and Innovate your company with vtenext. It allows you to engage your customers into your business processes using a specific technology. It can also be used to manage processes generated by internal customers. The most important advantages of adopting vtenext are: - Improving the Return On Investments (ROI) - Facilitating internal communication by breaking down internal barriers - Having a 360° knowledge of the customers - Designing, automation and digitalization of internal and external processes - Acquiring a Lean management method - And many more!

  • 10
    Five9 Icon

    Five9

    Five9

    Five9 has over a decade of dedicated focus – 100% on cloud contact center software. Positioned highest in ability to execute in the Leaders quadrant of the Gartner Contact Center as a Service Magic Quadrant, Five9 has become the solution of choice for enterprise contact centers that need a solution that is reliable, secure, and scalable.

    Starting Price: $100.00 per user per month
  • 11
    Newired Icon

    Newired

    Newired

    Newired empowers companies to guide users to resources and answers on virtually any web application, by making the user learn and perform on the go. We shall not forget that digital is, first and foremost, for people. -Newired makes technology and software more accessible, replacing any disconnected documentation, tutorial, or training with contextual in-place guidance and support. -Newired guides users with in-place help so they can learn by doing until they comprehend it and are comfortable with challenging content, with support that ensures process compliance in complex internal applications. -Newired can be deployed on any web-based application or website without touching the code and can be adapted to meet customers' needs.

    Starting Price: $ 6,480 per year Partner badge
  • 12
    Sitejabber Icon

    Sitejabber

    Sitejabber

    Lô đề số Sitejabber helps you grow your business through reviews by increasing conversions and building a brand consumers will trust. Sitejabber helps you collect authentic business and product reviews directly from your customers to instill confidence in shoppers on your site and convert them into paying customers. Save money by reducing Google Ads spend by getting Google stars next to your PPC ads. Increase your click-through rates by up to 20% and increase your conversions by up to 30%. Sitejabber is an official certified Google reviews partner.

    Starting Price: From $49 per month
  • 13
    CXONCLOUD Icon

    CXONCLOUD

    UNLOC Ltd.

    Lô đề số CXONCLOUD is a B2B SaaS built to create, manage & measure the end-end customer experience in simple clicks. One solution that offers unlimited customer feedback, booking, loyalty, awards, rewards, referral marketing, email automation and helps businesses deliver a consistent seamless experience on all customer touchpoints. CXONCLOUD not only improves search but also simplifies customer engagement may it be a booking or feedback. It understands customer sentiments, immediately acknowledges customer concerns automatically & alert the impending negative word of mouth. The all-in-one app automatically measures the loyalty factor of customers & has readymade loyalty campaigns to engage customers on email & social media. The inbuilt referral marketing campaigns can help small business get new referrals from existing loyal customers in simple clicks. The loyal customers can be rewarded with promo codes & QR codes with automatic list generations & rewards management modules.

    Starting Price: $39.00/month
  • 14
    CrossEngage Icon

    CrossEngage

    CrossEngage

    Lô đề số We fix marketing complexity to create meaningful customer engagement. So customers come to stay. CrossEngage integrates all data available (product data, user data, order data, and behavioral data) into 360-degree customer profiles, adding easy-to-use customer journey and segmentation tools, and connects this setup to your favorite marketing channels for email, direct mailing, programmatic advertising, social ads, and any other channel.

  • 15
    Really Simple Systems CRM Icon

    Really Simple Systems CRM

    Really Simple Systems

    Really Simple Systems is a powerful, small business CRM system that's designed for growing teams, working B2B. Really Simple Systems CRM provides everything your sales team needs to manage customers, prospects and sales, without letting the technology dictate your strategy. The CRM system also comes with integrated email marketing and customer service desk modules and is accessible anywhere on desktops, tablets and smartphones. The CRM is designed so it is easy to set up and easy to use. This means you can train your team in minutes, so you can concentrate on growing your business.

    Starting Price: $14.00/month
  • 16
    Go4Clients Icon

    Go4Clients

    Go4Clients

    Lô đề số Automate customer engagement with our Drips technology. Go4Clients latest Drips feature uses a combination of SMS, Voice, Email, and Mobile Landing Pages to interact with your customers. Map out the customer journey and let consumers flow down your sales funnel automatically. Trigger messages with different channels based on a user's actions or no actions.

    Starting Price: $50 per month
  • 17
    Freshdesk Icon

    Freshdesk

    Freshworks

    Lô đề số Deliver exceptional customer service with Freshdesk, a leading customer support software and ticketing system. Intuitive, feature-rich, and affordable, Freshdesk is trusted by over 150,000 businesses of all sizes to help make their customers happy. Freshdesk helps business users manage all customer conversations in one place, automate repetitive work and save time, and work with other teams to resolve issues faster.

    Starting Price: $19.00/month/user
  • 18
    Zendesk Icon

    Zendesk

    Zendesk

    Lô đề số Build exceptional customer experiences with Zendesk. The leading provider of software and solutions for better customer relationships, Zendesk empowers businesses to be more reliable, flexible, and scalable. Its family of products include Support, an integrated customer support solution; Chat, live chat and messaging tool; Talk, call center software; Explore for analytics and reporting; Inbox, shared team inbox; Guide, a knowledge base and self service soltuion; and Connect + Outbound for proactive campaigns.

    Starting Price: $5 per month per user
  • 19
    SurveySparrow Icon

    SurveySparrow

    SurveySparrow

    SurveySparrow is a software business formed in 2017 in the United States that publishes a software suite called SurveySparrow. SurveySparrow includes training via documentation, live online, and in person sessions. The SurveySparrow product is SaaS software. SurveySparrow offers a free version, and free trial. SurveySparrow includes 24/7 live support. SurveySparrow is No-Code development software, and includes features such as benchmarking, cultural alignment, feedback management, and pulse surveys. Product pricing starts at $19.00/month/user. Alternative competitor software options to SurveySparrow include SurveyLab, Spark Chart, and SurveyGizmo.

    Starting Price: $19.00/month/user
  • 20
    SoGoSurvey Icon

    SoGoSurvey

    SoGoSurvey

    SoGoSurvey is a web-based experience management platform that helps clients improve customer experience, collect product feedback, and grow employee engagement. It brings special focus to data security and data insights. Both powerful and easy to use, SoGoSurvey offers 24x7 customer support via phone, chat, and email. SoGoSurvey provides comprehensive features for organizations that treat feedback as a critical part of their business growth. SoGoSurvey is a true end-to-end feedback management platform. From designing and distributing a questionnaire to analysis and recommendations, SoGoSurvey does everything with ease and a level of sophistication that’s rare in the industry. Sign up for a free trial account or request a demo today!

    Starting Price: $299 per year/user
  • 21
    SurveyLab Icon

    SurveyLab

    SurveyLab

    Lô đề số SurveyLab is online survey software build for Customer Experience, Marketing, Human Resources, and Digital teams. It is used by over 85,000 customers in 40 countries. It provides real-time feedback, multi-user, and multi-language support, advanced analytical tools, branding, integration, and more. System provides full support for Customer Satisfaction Surveys, NPS, CES, Market Research, 360 Feedback, Employee Engagement, Employee Satisfaction, Pulse Surveys, Intercept surveys, Mystery shopping, Online Tests, Online Forms, Online Voting, and more.

    Starting Price: $29.00/month
  • 22
    Intercom Icon

    Intercom

    Intercom

    Deliver great experiences, no matter what. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support. The #1 Business Messenger for you and your customers. Use Intercom to drive growth at every stage of the customer lifecycle. Our chatbots and live chat capture more of your best leads and convert them while they’re hot. Set your customers up for success with tailored onboarding and activation messages. Real-time tools and rich insights mean our support solution amplifies your team for an unbeatable experience.

    Starting Price: $39 per month
  • 23
    Zoho Desk Icon

    Zoho Desk

    Zoho Desk

    Lô đề số Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.

    Starting Price: $12.00 per user per month
  • 24
    BirdEye Icon

    BirdEye

    BirdEye

    BirdEye enables you to be the best business. BirdEye drives business growth by getting new reviews and improving customer experience. More than 50,000 businesses use BirdEye to manage their reviews, be found online, collect customer feedback, interact with potential customers, ask customers to refer friends and family, improve operations and increase revenue. BirdEye’s all-in-one software includes review monitoring, review generation, review marketing, customer surveys, social listening, social publishing, social engagement, customer support ticketing, listings, webchat, customer referrals, business insights, and competitive benchmarking. Founded in 2012, BirdEye is headquartered in Silicon Valley and led by alumni from Google, Amazon and Yahoo. In 2019, BirdEye was ranked #60 in the “100 Best Software Companies” in the world by G2 Crowd. BirdEye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab.

    Starting Price: $250/month
  • 25
    Gist Icon

    Gist

    Gist

    All the tools you need to build a successful online business. Easy to use all-in-one software for live chat, chat bots, email marketing, marketing automation, forms, knowledge base, and more to create great customer experiences. By using Gist’s all-in-one platform, you no longer need to piece together multiple costly subscriptions. Better yet, your team will no longer need to switch between multiple tools to fully understand your customers. Qualify more leads automatically and close more deals with chatbots, forms and 24/7 automated meeting scheduling. Grow traffic, convert more visitors, and retain customers by running complete email marketing campaigns at scale. Assist customers in real-time with a collaborative inbox, automation, and self-service support. Replace 8+ tools and keep all of your products, content, customers, email subscribers, and data in one place.

    Starting Price: $33.99 per month
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